Ecommerce Customer Service

Few use cases of Beacons in retail – A trend to know

20181001UTC 1:17:54 pm by Jemsheena E V 1 Comment
As more innovations are being made in the field of technology, possibilities in different fields are being increased. The case is same in retail sector also. Advanced technologies like AI chatbots, NFC etc. has started supporting retailers in many ways. So is the case of Beacons.
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‘Same Day Delivery’- A Trend Analysis

20180413UTC 9:16:48 am by Fathima Sona 0 Comments
Same Day Delivery is the latest trend and a challenging service in the e-commerce industry. Now people need everything at their hand as soon as possible. They have no time to wait for anything. By considering this behavior pattern of modern man, the e-commerce companies decided to take an innovative move called "Same Day Delivery" by using latest technologies in order to exist in competitive online marketing. As a result, most of the public e-commerce platforms like Amazon, DHL etc start their Same Day Delivery service with new layers. Merchants And Buyers Actually by hearing the wo
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E-commerce and The Mobile App

20180305UTC 4:28:02 pm by Fathima Sona 0 Comments
Mobile users in the world increasing day by day. People depending mobile for their daily activities especially for shopping. Mobile commerce shortly called m-commerce became a trend now. M-commerce changes human lifestyle. It changes the shopping process more easier and fast. Amazon, Wish,  zulily are the best examples of prominent e-commerce app that people depending today mostly for their shopping. 0nline shopping is increasing and the necessity for m-commerce app (Mobile-app)  growing every day. Ways to Capitalize on m-commerce Today, demand for the mobile app for e-commerce co
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Importance of Customer Loyalty in e-commerce

20180124UTC 1:02:54 pm by Jemsheena E V 0 Comments
Most of the brands have identified how important is the customers’ opinion about their product is. It is the user who determines the quality of the brand. And so, the future of the brand always lies in the hands of the customer. Improving user experience to build up customer loyalty is important. How the customers evaluate our product will determine how widely the product is accepted. Aspects of building up customer loyalty Building up
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Expected Shopping Trends of 2018

20180118UTC 5:24:31 pm by Jemsheena E V 0 Comments
Shopping trends are never going to be as it was in last few years anymore. Pacing up of technology as well as the changes in shoppers trends are going to bring out dramatic changes in shopping pattern of the year ahead. In a more digitalized world, the shopping experience has become really different. Shopping is no more getting into the store, buying the product that you see there and paying for it. In modern era, it is a set of processes including pre-store researches, comparisons, selecting the best in terms of quality and quantity, learning offers and finally owning the product. In the p
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Mobile dominates Singles day and Cyber monday sales

20171202UTC 12:33:51 pm by Fathima Sona 1 Comment
The world is moving from analog to digital. Digitization has a profound impact on all areas of life, including work and business. Key enabler for digitization is Mobile technology and it has been advancing at a very fast pace than ever. Thus mobility have become mainstream and many consumers use e-commerce mobile apps  to view product reviews, make price comparisons, and find information about products while they are shopping in-store. On the other hand for busines
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Does chatbots really matters for online sellers

20171119UTC 5:46:18 am by Jemsheena E V 0 Comments
The rise of AI chatbots has widened the openings in e-commerce field. Though a large share of customers don’t even know about chat bots, these automated programs play a key role in improving cash flow in online marketplace. Many of us has actually come across at least one chatbot, but might not have made enough effort to make use of it. Expert Analysis Studies reveals that marketers are still hesitant in accepting use of shopping chat bots. Almost 60% of marketers have never even tried using chatbots to communicate with its customers. Facts show that only 5% of marketers frequentl
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